Mond Privacy Policy

At Mond, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Mond Casino.com or use any of our services. By registering an account with Mond Casino, you consent to the practices described below.

Who We Are

Mond is owned and operated by Wild Blackfin Limited SRL, registered in Costa Rica under registration number 3-102-916426, with its registered address at Avenidas 8 & 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. Our payments are processed through our payment agent, Slotvision Limited, registered in Cyprus. We operate under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202601043-FI2. Whether you know us as Mond or Mond Casino, our obligation to protect your data remains the same across every part of our platform.

Information We Collect

Here at Mond, we collect information necessary to provide our services, verify your identity, and comply with our legal obligations. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers or identity verification agencies.

• We collect your registration details, including your name, date of birth, email address, phone number and country of residence
• We record identification documents, proof of address and utility bills when due diligence checks are required
• We track your deposit and withdrawal history, including payment method details
• We monitor your gaming activity, session history and bonus usage to improve our services
• We collect technical data such as your IP address, device type, browser and operating system
• We may request information on your source of wealth, source of funds and political status when cumulative deposits exceed 10,000 USD

How We Use Your Information

Our use of your personal data is limited to purposes that are necessary, lawful and transparent. At Mond Casino, we process your information to open and manage your account, process deposits and withdrawals, and verify your identity in line with anti-money laundering requirements. We also use your data to communicate with you about promotions, respond to support enquiries, and detect fraudulent or suspicious activity.

• We use your data to provide access to our games, live casino, tournaments and loyalty program
• We use your contact details to send you updates about our welcome bonus, cashback offers and tournament results
• We use transaction data to comply with financial reporting and licensing obligations
• We use behavioural data to personalize your VIP Club and Loyalty Program benefits

Legal Basis for Processing

We process your personal data based on your consent, the performance of our contract with you, our legitimate business interests, and our obligation to comply with applicable gaming regulations. Where we rely on consent, you may withdraw it at any time, though this may affect our ability to continue providing certain services to you.

Identity Verification and Due Diligence

We at Mond are required to verify your identity before processing withdrawals. This is a standard requirement across the gambling industry and helps us prevent fraud, underage gambling and money laundering. Our identity verification process is always carried out for large withdrawals and for any withdrawal of funds that were not used for wagering.

• We may request a copy of your identification document
• We may request proof of address or a recent utility bill
• We may request source of wealth or source of funds documentation for higher-value transactions
• We process withdrawal requests within 2 business days once all due diligence documents have been provided

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate Mond effectively. Our Vegas Hero-style network of providers is not involved here, but we do work with payment processors, identity verification services, regulatory bodies and dispute resolution providers such as EADR Ltd.

• We share data with payment agents, including Slotvision Limited, to process transactions
• We share information with regulators, including the Anjouan Gaming Commission, when legally required
• We share data with fraud prevention and anti-money laundering services
• We may disclose information in response to a valid legal request from law enforcement authorities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings at any time. For more detail, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, accounting and regulatory obligations. Where an account becomes dormant, meaning no transactions for 6 consecutive months, we may apply an administration fee, and your data will continue to be retained in accordance with our regulatory duties.

Your Data Protection Rights

We want you to feel confident that you remain in control of your personal information. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@Mond Casino.com. We aim to respond to all legitimate requests within a reasonable timeframe.

Data Security

We at Mond Casino implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to also take precautions to protect your own account credentials.

International Data Transfers

As Mond Casino operates internationally, serving players across Europe, the Nordics, Canada, Australia, Brazil, Switzerland, Poland, Portugal, Germany, France and Finland, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection standards.

Restricted Jurisdictions

We do not accept registrations from residents of certain restricted countries, including but not limited to Russia, the United Kingdom, the United States, Italy, and other jurisdictions listed in our Terms and Conditions. If you access our services from a restricted location, including through a VPN, we reserve the right to close your account and withhold any associated funds in line with our compliance obligations.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal data, we encourage you to contact our support team first via live chat, available 24/7, or by emailing support@Mond Casino.com. Complaints must be submitted in writing within 90 days of the incident. If we are unable to resolve your concern, you may escalate the matter to EADR Ltd as our alternative dispute resolution provider, and subsequently to the Anjouan Gaming Commission.

Responsible Gambling and Data

Our commitment to responsible gaming extends to how we manage your data. We support deposit limits, Take a Break options and self-exclusion across all our brands. When you request self-exclusion, we retain limited data necessary to enforce this restriction, and reopening your account is not possible earlier than 24 hours after your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We recommend reviewing this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information at Mond, please reach out to our support team through live chat, available around the clock, via email at support@Mond Casino.com, or through our Telegram and Instagram channels. We are here to help.